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View Full Version : Knock... knock... knock...

Dougw
October 21st, 2009, 07:45 AM
... Anybody home? 'Zackly who, or is that whom, is in charge of the helpdesk ? I entered a "issue" but don't remember getting any ticket number.

Couple of things:

1.) I clicked on [View all articles] and get precious little additional info.
2.) Tried various entries in the knowledge base search - no results - ever.
3.) No follow-up from any source - posted trouble in black hole?
4.) From where I'm sitting it appears there's no way back to the BBM home page w/o either using the [back] button on my browswer or returning to the site via my "recently viewed sites" drop down list. Reckon a "return to BBM" link could be added?
BigBass
October 21st, 2009, 07:48 AM
Let me check on some of those for you...
Dougw
October 21st, 2009, 07:50 AM
Awww yur such a sweetie! and that dog you posted is absolutely awsome! hahahah!

See "Post that don't belong" lolololol....
BigBass
October 21st, 2009, 07:50 AM
I remember seeing your ticket and i deleted it...because it was answered...

I will put a link to the home page up there today.....
BigBass
October 21st, 2009, 07:56 AM
return link done!
BigBass
October 21st, 2009, 07:58 AM
Articles are meant to be short................

No reason to be long winded for information
Dougw
October 21st, 2009, 08:05 AM
It really didn't have anything to do with the briefness more so the limitied amount of information available for self-help.

I tried a seach, on the help desk page, for: Private message or PM. Got no results. Creating process information stinks but if you're gonna suggest that members go there - need to have something for them to find on common issues - I would think.
BigBass
October 21st, 2009, 08:07 AM
Doh!!! Try the FAQ!!!
BigBass
October 21st, 2009, 08:10 AM
Whenever you do a pm, do you slow down to read above it:

Note
The Administrator or Moderators may not respond to technical questions through PM's. Please post your technical question in the appropriate forum.
For questions on how to use the forum please visit our Frequently Ask Question (http://www.bassboatmagazine.com/faq.php)
Forum usage problems please Contact BBM Administrators (http://www.bassboatmagazine.com/helpdesk/index.php)
Thank you for your understanding!
Dougw
October 21st, 2009, 08:11 AM
Well Duhhhh... then I have to "SCROLL" through a lot of information not pertaining to the problem at hand - not knowing if what I'm looking for is even there. "zackly what is the purpose of the help desk seach engine if not to locate what one is looking for?
BigBass
October 21st, 2009, 08:13 AM
If you dont find your problem in the FAQ, thats when you submit a ticket in the help desk.....

I only add the knowledge base, it is a on going problem for everyone, like the firefox issue. We have not received a major pm problem, only individual request wanting things that can be found in the FAQ
Dougw
October 21st, 2009, 08:13 AM
Well of course I don't read above it. I'm sendin' not receiving. If I'm receiving - I read. If I'm sending I mindlessly key stuff in until I get tired then click [submit message]
BigBass
October 21st, 2009, 08:14 AM
hahahahhahah...i am done!!!!

Next time submit a ticket................LOL
Dougw
October 21st, 2009, 08:16 AM
Next time I'll read FAQ... very good idea - I love it! :>)
Bullet20dc
October 21st, 2009, 01:24 PM
you still a pain in tha ass I see :) get a good mouse wheel and scroll son.
Dougw
October 21st, 2009, 04:32 PM
Some think I'm a pain in the neck while others, like you, have a much "lower" opinion of me! You are such a sweetie!
Bullet20dc
October 21st, 2009, 05:10 PM
but ya still make me laugh ya ole coot
BigBass
November 18th, 2009, 03:33 PM
THE BOTTOM LINE...............turn you spam blocker off for any @bassboatmagazine.com emails.........